Job Description
• Responsible for quickly and accurately responding to customer technical queries or issues.
• Prepare and arrange jobs efficiently to complete site service on time.
Job Responsibilities
• Analyze and solve engineering problems associated with the installation, start-up, and operation of relatively complex digital, analog, and hybrid control systems, sub-systems, and/or specific control equipment at customer locations.
• Assist, as part of an engineering team, in carrying out engineering assignments involving technology outside of normal area of expertise.
• Direct efforts of customer personal engaged in: installation of control system, subsystems, equipment or their routine modification/repair with the necessary support from higher level engineers.
• Provide direct engineering advisory assistance the customer, and liaison within the company, on issues dealing with the equipment or related matters.
• Perform a variety of related functions such as: site instruction of customer personnel; writing and modifying maintenance procedures; quality control tests and/or product evaluation; provide complete and timely reports on all activities with emphasis on defining problems encountered, services rendered, and customer reaction to supplied product and services.
• Receive and investigate customer complaints. Resolve and/or recommend solution to these complains.
• Log customer's phone calls in database and track for the call closing.
• Develop and maintain good customer relations.
• Complete other job supervisor/manager assigned.
• Frequent travelling is required
Basic Qualifications
• Bachelor degree of industrial automation/computer science and technology.
• 1-3 years DCS/PLC engineering/service or maintenance background.
• Strong technical knowledge of process Automation products.
• Willing to take domestic and oversea travel, even at short notice for emergency service.
• High degree of initiative and good communication skills.
• Capable and willing to work independently and handle multiple tasks with minimum supervision.
• Fluent in English and Mandarin (Oral and Written), I.e. CET 6.
• Good learning ability and good team player, Positive working attitude.
• Adapt long term business travel at site.
• Occupational Health and safety acumen.
Preferred Qualifications
• Experience in cyber security implementation is preferred.
• Master degree of industrial automation/Process control engineering.